Privacy Policy

Last updated: January 2026

Bakunor Landscape Design Pty Ltd (ACN 847291653), referred to herein as "Bakunor", "we", "us", or "our", is committed to protecting the privacy and personal information of our clients, website visitors, and business contacts. This Privacy Policy explains how we collect, use, disclose, store, and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing our website at bakunor.com, engaging our landscape design and construction services, or communicating with us through any channel, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms outlined below, please refrain from using our website or providing personal information to our organisation.

Information We Collect

We collect personal information that is reasonably necessary for the provision of our landscape design, construction, maintenance, and related services. The types of information we may collect include your full name, postal address, email address, telephone number, property details, project specifications, payment information, and communication records. When you submit a booking form, contact form, or service enquiry through our website, we collect the data you voluntarily provide in those forms. We may also collect information during on-site consultations, including photographs of your property taken with your consent for design and documentation purposes. Additionally, our website may automatically collect technical data such as your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit through standard server logs and cookies as described in our Cookie Policy.

How We Use Your Information

Bakunor uses personal information for purposes directly related to our business operations and the services we provide. Primary uses include responding to your enquiries, scheduling consultations, preparing quotations and design proposals, executing landscape projects, processing payments, and providing aftercare and warranty support. We may use your contact details to send project updates, appointment confirmations, and invoices related to active engagements. With your explicit consent, we may also use before-and-after photographs of completed projects for portfolio and marketing purposes on our website and social media channels. We do not sell, rent, or trade your personal information to third parties for their marketing purposes under any circumstances. Internal use of your data is limited to authorised Bakunor staff members and contractors who require access to perform their duties.

Disclosure to Third Parties

We may disclose personal information to trusted third-party service providers who assist us in operating our business, including payment processors, accounting firms, insurance providers, IT support vendors, and cloud storage providers. These parties are bound by confidentiality obligations and are permitted to use your information solely for the purpose of delivering services to Bakunor. We may also share relevant project information with council authorities, arborists, engineers, or other professionals when required for approvals, certifications, or specialised assessments related to your landscape project. In the event of a merger, acquisition, or sale of business assets, personal information may be transferred to the acquiring entity subject to equivalent privacy protections. We may disclose information where required by law, court order, or government regulation, or where necessary to protect the rights, property, or safety of Bakunor, our clients, or the public.

Data Storage and Security

Bakunor implements reasonable administrative, technical, and physical safeguards to protect personal information from unauthorised access, modification, disclosure, loss, or misuse. Client records are stored on secure servers with access restricted to authorised personnel. Physical documents containing personal information are kept in locked storage at our office located at 531 Kent St, Sydney. We retain personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer required, we take reasonable steps to destroy or de-identify it in a secure manner. While we strive to protect your data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you and to request correction of any inaccurate, incomplete, or outdated information. To exercise these rights, please contact our Privacy Officer at bakunor@hotmail.com or call +61292318111. We will respond to access and correction requests within a reasonable timeframe, typically within thirty days. You may opt out of receiving marketing communications from Bakunor at any time by clicking the unsubscribe link in any promotional email or by contacting us directly. Please note that opting out of marketing communications does not affect our ability to send transactional messages related to active projects or contractual obligations. If you believe we have breached the APPs, you may lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC).

Children's Privacy

Our website and services are not directed at individuals under the age of eighteen. Bakunor does not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will take prompt steps to delete such data from our records.

International Data Transfers

Bakunor primarily stores and processes personal information within Australia. In some cases, our third-party service providers may store data on servers located outside Australia. Where personal information is transferred overseas, we take reasonable steps to ensure that the receiving entity complies with privacy standards comparable to those required under the Privacy Act 1988.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The revised policy will be posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed about how Bakunor protects your information. Continued use of our website or services after any modification constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact Bakunor Landscape Design Pty Ltd, Director James Harrington, at 531 Kent St, Sydney, by email at bakunor@hotmail.com, or by telephone at +61292318111. We are committed to resolving privacy-related enquiries promptly and transparently.